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Our claims team is a key part of the service provided by the syndicate, with technical expertise across all lines of business written.

Our focus is on both building new relationships and supporting existing partnerships in order to retain business.

Our team has many decades of experience and the technical knowledge needed to deal with claims of all sizes and complexities, and we operate in accordance with the standards laid down by the PRA, FCA and Lloyd’s.

The Argenta claims function seeks to deliver an excellent claims experience to its customers. By incorporating best practice, we pride ourselves on settling valid claims through swift decision-making and excellent claims management.

Key Contacts


In the event that you wish to make a complaint about your policy or the handling of a claim, you should in the first instance contact your insurance broker, intermediary or retail agent.

Should you remain dissatisfied with the response that you receive, you may if you wish refer your complaint to Lloyd's of London ('Lloyd’s'). Lloyd’s will investigate the matter and respond accordingly. Lloyd's contact details are as follows:

One Lime Street
London EC3M 7HA
Email:  [email protected]
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

Ultimately, should you remain dissatisfied with Lloyd's response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Email:[email protected]
Telephone: +44 (0)300 123 9 123

If you have purchased a product online within the EU you may also submit your complaint via the Online Dispute Resolution (ODR) platform, which can be accessed through the following link:

Should you not wish to take advantage of the Lloyd’s complaints handling process your complaint may also be sent to [email protected]

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